How WeTryOn handles shopper camera video
The shopper is asked in writing first. The video goes straight to the companies that generate the try-on and never reaches our servers.
Where the video goes
Video path and record pathThe camera turns on
Only after the shopper agrees to the written notice.
Generate and stream back
No selling, no sharing, deletion required. Who they are
WeTryOn's servers receive which product was tried on and an anonymous count. Never the video.
The principles
The notice comes first
It appears before the camera turns on, says what will happen and who receives the video, with a link to the companies by name. If the shopper declines, nothing starts.
Asked every time
The notice appears on every try-on. Agreeing once is never remembered.
Straight to the AI providers
Video never reaches WeTryOn's servers or your store, and is collected only while the try-on runs: 15 seconds, as the notice states.
A record of the try-on, not the try-on
We store which product was tried on, when, and proof of what the shopper agreed to. No video, no image, no name.
We count browsers, not people
Counts use an anonymous random ID in the shopper's browser, created only after they agree, stored as a one-way hash salted per store.
We never read your customers
We read your public product pages and nothing else.
Nothing is inferred
No guessing skin tone, body type, age, gender, ethnicity, health or mood, and our providers may not either.
Leaving erases your store's data
Deleting your account erases your store's settings and products straight away.
Replay and save
When on, the try-on is recorded in the shopper's own browser so they can replay or download it. Nothing is uploaded, and the camera notice says so.
This page is the summary
The full privacy policy is the one that governs, and its list of companies comes from the same source the product uses.