Virtual try-on questions from store owners
Short answers about platforms, setup, store speed, shopper video, limits, billing and products.
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The basics
What is WeTryOn?
WeTryOn adds live virtual try-on to any online store. A shopper taps Try it on, agrees to a short camera notice, and sees the product on themselves in live AI video, made from the product photos the store already has. A store adds it with one script tag on any platform: Shopify, WooCommerce, Wix, Squarespace, BigCommerce, Webflow and more.
Will WeTryOn increase my sales?
We can't promise a number for your store. What WeTryOn does is answer the question that stops many shoppers buying online: how will it look on me? Seeing an item on themselves can leave shoppers less unsure, can lead them to try more of your range, and can make it less likely they are surprised when it arrives. Your WeTryOn dashboard shows how many try-ons shoppers have used, so you can see that they do.
How is WeTryOn different from AR or photo try-on apps?
Photo try-on apps ask the shopper to upload a picture and return one generated still image. AR try-on lays a 3D model over the camera, so every product needs a 3D model first. WeTryOn uses generative AI on live video: the shopper sees themselves wearing the item, moving as they move, made from the product photo you already have.
What can shoppers try on with WeTryOn?
WeTryOn covers tops, dresses and outfits, outerwear, trousers and skirts, footwear, hats, necklaces, watches and bracelets, glasses, and bags, scarves and belts. The garment area is detected from each product page's name and category. Anything WeTryOn is unsure of waits for you to confirm.
Will virtual try-on show shoppers how something fits?
No. A WeTryOn try-on is AI-generated and labelled that way, with a note that fit, colour and fabric may differ from the real product. It shows how something looks on the shopper, not what size to buy.
Setup and your store
Which platforms does WeTryOn work on?
Any online store that lets you add code to every page: Shopify, Wix, WooCommerce, Squarespace, BigCommerce, Webflow, Ecwid, WordPress, Magento, WeWeb and custom sites. You paste one line where your platform keeps site-wide code. Some platforms only allow that on paid plans, such as Wix with a connected domain or Squarespace Business.
Does virtual try-on slow my store down?
Before a shopper taps, WeTryOn adds under 6KB, compressed, plus one small request for your button settings. No camera is touched and no cookies are set. The try-on code loads only after a tap.
Do I need special product photos for virtual try-on?
No. WeTryOn uses the main product photo your product page already shows. Flat photos of the item work better than photos of someone wearing it.
Can I control where the Try it on button shows and how it looks?
Yes. The WeTryOn button shows on products detected as wearable, and you can confirm or switch off any product. You choose outlined or solid, the corner style, an optional colour, and the size, position, shape and light or dark style of the try-on window. You place the button by clicking the spot on your own product page.
Does WeTryOn work in my shoppers' language?
Yes. The Try it on button, the try-on window and the camera notice appear in the language of your store page: English, German, French, Spanish, Italian, Brazilian Portuguese, Arabic, Japanese, Korean and Simplified Chinese. A page in any other language gets English. You can set one language for your store instead, and change the button and window wording. WeTryOn also reads product names in these languages when it decides which products get a button.
How do I remove WeTryOn?
Delete the line from your site and the button disappears. Cancel your plan from your dashboard, and delete your account there to erase your store's settings and products.
Shoppers and privacy
Which devices and browsers does WeTryOn work on?
WeTryOn works in current desktop browsers with a webcam. We're still testing iPhone and iPad, and in-app browsers like Instagram and TikTok, which often block the camera. If a browser can't run it, WeTryOn says so plainly.
Where does the shopper's video go?
With WeTryOn, shopper video goes straight from the browser to the AI providers that generate the try-on. It never reaches our servers. Providers may use it only to provide the service: no selling, no sharing, and deletion is required. If you turn on replay and save, a copy stays in the shopper's browser until they close the window.
Can shoppers save or share their try-on?
Only if you turn it on. WeTryOn then records the try-on in the shopper's own browser, and they can replay or download it, optionally with your store and product name on the video. Nothing is uploaded. Turning it on also changes the wording of the camera notice.
Limits and billing
How can I try WeTryOn for free?
Every new WeTryOn store gets 5 free try-ons, with no card needed, so you can test it on your own products. They're added once your domain is verified, once per email and domain. After that, buy credits to pay as you go, or choose a monthly plan.
How long is one WeTryOn try-on?
A WeTryOn try-on lasts 15 seconds on every plan. Shoppers see this in the camera notice before the camera turns on.
What happens when my try-on allowance runs out?
You can buy WeTryOn credits from your dashboard to keep going; they never expire. Without credits, try-ons stop until your next billing period, so your bill never changes on its own. To get more every month, move to a larger plan. In the Shopify app you can instead turn on pay-as-you-go, up to a limit you set; it's off unless you turn it on.
What stops one shopper using up my allowance?
An optional WeTryOn setting limits each shopper to one try-on per product each billing period. It's enforced on our side, so reloading the page doesn't get around it. It's off by default.